Your privacy, handled with the same care we put into every number we issue.
At SMSACTIVE, privacy isn't an afterthought bolted onto the product — it's the whole point of the product. You come to us specifically to keep your real phone number out of places it doesn't need to be, so we hold ourselves to that same standard with everything you share with us. This policy explains, in plain language, exactly what we collect, why we collect it, and the concrete steps we take to protect it. Read it once and you'll understand exactly what happens with your data every time you use the platform — no surprises, no fine print designed to be skipped.
We keep this list deliberately short — we only collect what's genuinely needed to run your account and deliver your numbers reliably, nothing more. That falls into a few clear categories: what you give us directly, what the platform generates automatically as you use it, and what a third party you've chosen to connect (like Google) shares with your permission.
Every use of your information ties back to making the platform work for you, or keeping it safe. Specifically, we use it to:
What we never do: sell your data, use the content of your verification messages for advertising, or hand your information to anyone outside the narrow purposes above.
This is the heart of why customers trust SMSACTIVE. Every number we issue exists for exactly one purpose: receiving one-time verification codes and similar short-lived messages from the services you're signing up for. Your incoming SMS content is shown to you in real time so you can complete verification instantly, and it's cleared automatically once your rental period ends — it does not sit around, does not get mined for content, and does not get used for advertising or sold to anyone.
The same standard applies without exception across the whole platform, including numbers connected through our Partner and Affiliate programs: any message content passing through SMSACTIVE is used only to deliver the code to whoever requested it, and is never retained a moment longer than the service genuinely needs.
We use a small, purposeful set of cookies — mainly to keep your session signed in securely and to remember how you like the platform set up, plus a light layer of usage analytics so we can see what's working and what needs improving. Nothing decorative, nothing sold on to ad networks. You're always free to control cookies through your browser settings; just know that blocking the essential ones will affect things like staying logged in between visits.
Selling personal information isn't something we do, full stop. The only times information ever leaves SMSACTIVE are the narrow, necessary cases below:
We keep account information for as long as your account stays active, plus whatever minimum window legal, accounting, or reporting obligations require — never longer than that just to have it around. Received SMS content is on an even shorter leash: it's wiped automatically the moment a number's rental period ends. If you'd like your account and its associated data deleted, you're welcome to request that at any time, and we'll act on it quickly within whatever legal retention limits apply.
Security here isn't a checkbox — it's layered into how the platform is actually built. Every session runs on a securely issued, server-validated token rather than anything a browser could forge, sensitive data is encrypted in transit, and every account can add two-factor authentication for an extra, independent layer of protection on top of your password. Access to customer data internally is limited to what's needed to do the job, and we review our security posture on an ongoing basis rather than treating it as a one-time setup. No system anywhere is bulletproof, but protecting your data is treated as core to the product, not an add-on.
You're always in control of your own information. Depending on where you're based, that can include the right to access, correct, export, or delete your personal information, and to object to or limit certain kinds of processing. Most of this you can already handle yourself, directly from your account's Settings page — no waiting required. For anything else, our support team is glad to help you exercise these rights quickly.
SMSACTIVE is built for individuals 18 and older, and the platform is not directed at children. We do not knowingly collect personal information from minors. If you believe a child has shared personal information with us, reach out and we'll remove it promptly.
SMSACTIVE serves customers and routes numbers across many countries, so your information may be processed somewhere other than where you're based. Wherever that happens, we hold it to the same standard described in this policy, relying on appropriate safeguards so your information keeps the same level of protection no matter which country it passes through.
As SMSACTIVE grows and improves, this policy may be updated to reflect new practices or legal and regulatory requirements. Whenever that happens, the current version will always be right here on this page, written as plainly as this one, and for any change that meaningfully affects how your information is handled, we'll make sure you have clear notice of it.
Questions about this policy or how your information is handled are always welcome — this page is meant to give you confidence, not just cover us legally, and we're happy to explain any part of it in more detail.
Reach our team via the Contact page, or through support from your account.
